Q. Where's my favourite program?
A. ourbrisbane.com TV guide content is optimised for the Brisbane and surrounding districts. The TV guide displays details of all shows presented by free-to-air and pay TV providers. You can select as many channels as you wish. If your preferred show does not display, check that the correct channels and providers are selected first on the TV Guide Search page.
Q. Why do you publish show times that are incorrect?
A. The ourbrisbane.com TV guide relies on information supplied to us by free-to-air and pay TV providers. Sometimes, screening schedules change without ourbrisbane.com's content supplier being advised. We do everything we can to prevent this, including daily checks, but incorrect show times do sometimes slip through.
Q. How do I see tv program details without clicking through to another page?
A. To have a pop-up window with program details appear whilst viewing the tv guide, you need to have Javascript enabled in your browser.
To do this in Internet Explorer, go to Tools, Internet Options, Security. Click the Custom Level button. Scroll to the Scripting section. Under Active Scripting, select the Enable or the Disable option.
In Mozilla Firefox, go to Tools, options, Content. Check or uncheck Javascript option.
You will need to refresh your browser for the changes to take effect.
Q. Why do my channel selections disappear?
A. ourbrisbane.com stores your previous channel choices as a cookie on your computer. The cookie is stored only on your computer and only for the purpose of maintaining your preferences for next time you use the service. Your browser software may need to be instructed to accept cookies.
In Internet Explorer, go to Tools, Internet Options, Advanced. Scroll down to find the Cookies setting and change it as necessary.
In Mozilla Firefox, go to Tools, Options, Privacy. Change the cookies setting as necessary.
If you access the service from a different computer, the previous user may have made different channel selections.
