Privacy Policy
The ourbrisbane.com website, http://www.ourbrisbane.com, (“the Web Site”) is owned and operated by Brisbane City Council (ABN 72 002 765 795) (“Council”).
When the term “we” is used in this Policy it refers to Council.
What this Privacy Policy Covers
In order to provide you with products and services, we will need to collect and use information about you. We are committed to protecting your privacy and managing your personal information in a secure environment. The purpose of this Privacy Policy is to inform you about what kind of personally identifiable information we may gather about you when you visit our Web Site, how we collect, use and disclose this information and how you can access, correct or update your information.
This Policy applies only to the Website and not to other companies’ or organisations’ websites to which ourbrisbane.com may be linked. When you visit the Web Site, you are encouraged to read the information provided on the sites linked to the Web Site and the pages that you are using, which may have separate terms of use and privacy policies.
If we decide to change this Privacy Policy, we will post those changes here.
For more information, please choose from the following topics:
- Collection of your personal information
- How we use your personal information
- Disclosure of your information
- Security and quality of your information
- How to access, correct or update your information
- Children's privacy
- What else you should know about privacy
- How to contact us
Collection of your personal information
We collect personally identifiable information from you when you register for membership on the Web Site, when you use certain Web Site communication facilities, and when you enter promotions and competitions.
For example, when you register with ourbrisbane.com, we ask for information such as your name, email address and year of birth. Once you register with ourbrisbane.com and sign in to our services, you are not anonymous to us.
When you sign on to use a communication facility, certain information may be required from you.
Provision of personally identifiable information is completely at your discretion, and you may decide not to provide it to us.
We may automatically record other information as well. This information is used to improve the structure and performance of the Web Site in order to provide you with better services. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used.
We also track the pattern of visitor usage on the Web Site using a facility called a cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit the Web Site. We allow other companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. The way other companies use their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to ourbrisbane.com cookies.
Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. Cookies can make using the Web Site easier by storing information about your preferences on a particular website. This will enable you to take full advantage of the services that we offer on the Web Site. The use of cookies is an industry standard and you'll find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.
We use Omniture to measure website performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of the Omniture service assists us in measuring and improving the structure and ease of use of the Web Site.
How we use your personal information
The personally identifiable information that you provide to us during registration for products and services on the Web Site is used for identification purposes and will assist you to subscribe to the Web Site services more easily. The information we collect from your use of the Web Site enables us to provide personalised services that are tailored to your needs. Recording usage patterns helps us to identify the areas of our Web Site that are popular and those that are not.
We aggregate the data that is gathered when you use the Web Site for analysis purposes. Personally identifiable characteristics are removed and the user remains anonymous, unless you have given prior specific consent for us to recognise your usage on an individual basis. Additional data provided to us is used to examine Internet trends and demographics to help us offer you improved online products and services.
Disclosure of your information
We will not sell or rent your personally identifiable information to anyone.
We will not use your personally identifiable information or data for a purpose other than the purposes for which you supplied it, and will not disclose it to any other person or organisation unless:
- The information is necessary to conduct a transaction between you and that person or organisation and that transaction has been requested by you; or
- We are required by law to do so; or
- There are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
- That person or organisation is an agent or contractor providing a service to ourbrisbane.com, who will be required to maintain the same or similar privacy principles as specified in privacy legislation; or
- We find that your actions on the Web Site breach the Terms of Use or any other usage guidelines for specific products or services; or
- You have given us consent to do so.
You may also notify us at any time that you want to change the information held by using the Contact Us page.
Security and quality of your information that you may send to or receive from using ourbrisbane.com
We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.
Your ourbrisbane.com membership application information is password-protected for your privacy and security.
Credit card and user authentification information that is transmitted via our secure servers is encrypted using industry standard SSL-encryption.
How to access, correct or update your information
You will have access to the information and content that you provide to us. You can easily edit or delete your personal information provided during membership registration to the Web Site through the Members' Area with the exception of deleting mandatory information required for your membership application. You will need your username and password to access and modify your registration information.
If you wish to access or modify personal information which you have provided to us but you cannot access the information at the site mentioned above, please send an email using the Contact Us page.
We will also allow you access to personal information in accordance with our obligations under the Freedom of Information Act 1992 (Qld).
In rare instances it may not be reasonable to let you have access to the personal information we hold about you. These circumstances may include where we reasonably believe that providing access may pose a serious threat to life or health of an individual or to public safety, providing access would be unlawful, or providing access would reveal pending legal proceedings or prejudice an investigation into unlawful activity that you may have been engaged in.
If we do not allow you to access the personal information we hold about you, we will provide you with a reason for our denial and the opportunity to respond.
Children's privacy
We understand the importance of protecting the privacy of children especially in an online environment. Our Web Site is not intentionally designed for or directed at children and we do not intentionally collect or maintain information about children.
All people under the age of 18 must obtain the consent of their parents or legal guardians before using this Web Site or submitting any information to this Web Site. We will adhere to this Privacy Policy in respect of any information submitted by minors but the primary responsibility rests on parents and guardians to properly supervise their children’s use of this Web Site.
What else you should know about privacy
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of, and access to, your own computer.
There are many interactive features on the Web Site that you can contribute to. These include electronic bulletin boards, chat rooms, restaurant reviews, movie performance reviews, image and video gallery, e-newsletters, webmail and other communication facilities and forums which provide for feedback by users of the website.
When interacting with ourbrisbane.com, we suggest that you use your discretion and exercise caution when providing your personally identifiable information.
Note that whenever you post personally identifiable information in publicly accessible places, this information can be collected and used by others. In short, if you post personally identifiable information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and this Web Site.
How to contact us
If you have any concerns or questions, please contact us by phoning 1300 134 199 or using the Contact Us page.
Thank you for taking the time to read the ourbrisbane.com Privacy Policy.
